Customer support sits close to the core of Plugzmart's business. Charging equipment is safety-critical and often installed at a customer's home or business, so support requests need to be tracked carefully, routed to the right specialist, and closed out within a predictable time frame.

Kodivian's leadership wanted to unify sales, HR, project management, communication, and support under a single ecosystem, rather than continuing to patch together separate tools. Zoho One was the natural fit, since it covers all of these functions on one platform with a consistent user and data model.